What Would an 'Adventist Satisfaction Index' Look Like? Measuring Member NPS

Executive summary

The 2023 Global Church Member Survey (GCMS) reveals that only **57% of Adventist members report being satisfied or very satisfied** with their local church — a figure that would alarm any organization tracking customer satisfaction. Yet the Adventist Church has no standardized, recurring instrument analogous to a Net Promoter Score (NPS) that measures member loyalty, likelihood of recommendation, and satisfaction drivers at the congregational level. This LRP proposes what an "Adventist Satisfact...